When using the Lamtto RC23 CarPlay AI Box, you may occasionally encounter display or system-related issues. Most of these are not hardware defects, but rather related to system adaptation, settings, or connectivity.

This guide summarizes the most common problems and provides simple, practical solutions.

📺 Display & Screen Issues

1. Screen Adaptation Issues

The RC23 is designed as an adaptive system, meaning its display depends on your vehicle’s infotainment screen.

What to Check:

• Ensure your car’s main interface is displaying properly
• Open a video and tap the screen to bring up the playback controls

👉 If the progress bar and UI elements appear in full screen,
the issue is not caused by the RC23 device

2. Blurry Video Playback

If video quality appears unclear:

👉 This is also related to screen adaptation and depends on your car’s display resolution.

Recommendation:

• Test the RC23 in another vehicle if possible
• Compare display clarity across different infotainment systems

3. Floating Icon (Overlay) Issue

Some users may notice a floating icon on the screen.

How to Disable:

1. Go to Factory Settings
2. Enter password: 4545
3. Tap Other
4. Turn OFF the floating icon
5. Save settings

4. Lag or Slow Interface

If the system feels slow or unresponsive:

Try the following:

1. Check your phone’s network connection
2. Clear cache on your phone
3. Restart CarPlay connection
4. Try using a different phone

⚙️ System Settings & Function Issues

1. How to Change Language

If the system language is incorrect:

Steps:

1. Scroll down the language list
2. Find Italiano
3. Press and hold it
4. Drag it to the top

👉 The system will switch language accordingly

2. How to Reset the Device

If you encounter system errors or app issues:

Steps:

1. Go to Settings
2. Tap More
3. Select System
4. Tap Reset Options

⚠️ Important:
Do NOT enter Factory Settings, as the password is not publicly available.

3. Slow Response or System Delay

If the device reacts slowly:

Steps:

1. Go to Settings → Other → Feedback
2. Enter your issue (or leave it blank)
3. Tap Confirm
4. Copy the Case ID or take a screenshot
5. Send it to support for further analysis

👉 The system will start compressing log files

4. Unable to Update Apps

If apps show update prompts but cannot update:

Steps:

1. Open App Store or Google Play Store
2. Search for the app manually
3. Tap Install or Update

5. TikTok Not Found in App Store

If TikTok is missing:

Steps:

1. Go to Settings → More → System → Reset Options
2. After reset, open the App Store
3. Search and download TikTok again

🧠 Final Thoughts

Most issues with the Lamtto RC23 are related to:

• System adaptation with different car screens
• App or cache conflicts
• Network or device connection

These problems can usually be resolved with simple adjustments or resets.

📩 Need Help?

If you’re still experiencing issues, feel free to contact our support team:

📧 support@lamtto.com