Return and Refund Policy
For any product purchased at LAMTTO, regardless of the reason, you can return it within 30 days of the date you received the product and receive a full refund or a free replacement. Please review the complete terms below.
Return & Refund Conditions
- Proof of purchase required — Order number, receipt, or order confirmation email
- All accessories included — Unopened or in new condition
- Original packaging — Must be undamaged
Return Shipping Fees
| Return Reason | Who Pays | Details |
|---|---|---|
| Quality issue | LAMTTO | We provide prepaid return label. Full refund upon receipt. |
| Non-quality issue | Customer | Customer pays return shipping. Product cost refunded only. |
Return & Refund Process
Step 1: Submit Request
Provide your order number and describe the issue
Step 2: Provide Evidence
Submit descriptions, photos, or videos of defective products
Step 3: Quality Inspection
Our tech team reviews within 24 working hours. If approved, we send return label and warehouse address.
Step 4: Return & Refund
Ship to provided address with tracking number. Refund to original account within 1-2 working days after we receive the item.
Order Cancellation
Within 24 Hours: Contact us via email or phone. We can cancel without liability and provide a full refund.
After Shipment: Orders with tracking numbers or "Complete" status cannot be canceled. Please wait to receive the item, then request a 30-day unconditional return.
Return/Exchange Fees Summary
Quality Issues (LAMTTO pays):
- Product damage during shipping
- Quality defects during use
- Item not as described
Non-Quality Returns (Customer pays):
- Changed mind
- Ordered wrong item
- Other personal reasons
Exchange Policy: We send a brand new replacement within 1-2 working days after receiving your return. LAMTTO covers the shipping cost for sending the replacement item.
Processing Time
| Stage | Timeframe |
|---|---|
| Return request review | 1-2 working days |
| Refund/Exchange processing | 1-2 working days after receiving item |
| Refund to account | Same method as purchase |
Refund Amount
Credit Card: Full refund minus 3.5% handling fee (charged by the bank, not LAMTTO)
PayPal: Full refund — no deductions
Returns After 30 Days
0-30 Days:
Full refund available | Free replacement available | LAMTTO covers shipping for quality issues
30 Days - 2 Years:
Refund available for quality issues only | Customer pays return & exchange shipping | No refunds for non-quality issues
After 2 Years:
Warranty services only | No refunds, returns, or exchanges
See our Warranty Policy
Contact Us
For any return or refund questions, please contact:
We typically respond within 24 working hours