Track your order
Can’t Find Your Tracking Number?
- Check your inbox and spam folder for the shipping confirmation email.
- Please allow 1–2 business days for processing after placing your order.
- If you still can’t find it, contact our support team with your order number.
Shipping Information
It may take 24–48 hours for the carrier system to update after shipment. If your tracking remains unchanged for an extended period, please contact us and we’ll help check it for you.
Tracking Not Updating?
We work with trusted logistics partners to deliver your package safely and efficiently. Delivery times may vary depending on destination, customs processing, weather, or holiday periods.
Estimated delivery time: 3–7 business days
Frequently Asked Questions
What should I send when contacting support?
Please include your order number, tracking number, and a short description of the issue so our team can assist you faster.
When will I receive my tracking number?
Your tracking number is typically sent by email within 1–2 business days after your order has been shipped.
Why is my tracking number not working?
Newly generated tracking numbers may take 24–48 hours to become active in the carrier system. Please check again later.
Why hasn’t my package moved for several days?
Shipping updates can be delayed during customs clearance, peak seasons, weekends, or severe weather. If the status remains unchanged for too long, please contact our support team.
Need Help With Your Order?
Our support team is ready to help with tracking issues, shipping questions, and after-sales assistance. Contact us and we’ll get back to you as soon as possible.










